At Safari Hub, we are committed to providing high-quality African food products. Due to the nature of the products we sell, our returns policy is designed to protect food safety while ensuring customers are treated fairly.

Food Products

Because our products are food items, we cannot accept returns once an order has been delivered.

Damaged, Incorrect or Faulty Items

If your order arrives:

• Damaged
• Defective
• Incorrect
• Not as described

please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing your claim, Safari Hub will provide either:

• A replacement product, or
• A full refund

where appropriate.

Non-returnable Items

We cannot accept returns for:

• Opened food products
• Perishable food items
• Products that have been used
• Change of mind purchases after delivery
• Items returned outside the reporting period

unless required under UK consumer law.

Refunds

Approved refunds will be processed back to the original payment method.

Processing times may vary depending on your payment provider.

Contact Us

Email: safarihubadminemail@gmail.comPhone: 024 7644 5621WhatsApp: +44 7716 450930

Please contact us if you have any questions regarding your order.