At Safari Hub Tastebuds, we are committed to providing high-quality African food products. Due to the nature of the products we sell, our returns policy is designed to protect food safety while ensuring customers are treated fairly.

Return Eligibility

Customers must contact us within 7 days of receiving their order if there is a problem. To be eligible for a return, items must be unused, unopened, and in their original sealed packaging.

Opened or Used Food Products

For food safety and hygiene reasons, we cannot accept returns or exchanges of opened food products, unless the item is faulty, damaged, or was sent to you in error.

Damaged, Incorrect or Faulty Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the product and packaging.

To help us resolve your request quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing your claim, Safari Hub Tastebuds will arrange either:

• A replacement product, or
• A full refund

where appropriate.

Non-returnable Items

We cannot accept returns for:

• Opened food products, unless faulty, damaged, or sent in error
• Items no longer in their original sealed packaging
• Used or part-used products
• Change-of-mind returns with no fault, damage or error
• Items reported more than 7 days after delivery

unless required under UK consumer law.

Refunds

Approved refunds will be processed back to the original payment method.

Processing times may vary depending on your payment provider.

Contact Us

Email: support@safarihub.ukPhone: +44 7916 237461WhatsApp: +44 7716 450930

Please contact us if you have any questions regarding your order.