Frequently Asked Questions
How do I place an order?+
Browse the shop, add items to your cart, and head to checkout. Fill in your delivery details and confirm your order — you'll receive a confirmation with your order number straight away.
How long does delivery take?+
Most orders arrive within 2-4 working days across the UK mainland. See our Delivery page for full timeframes and zone-specific details.
Are your ingredients authentic and ethically sourced?+
Yes. We work directly with trusted growers and trader partners across West and East Africa, and every batch is checked for quality and freshness before it reaches our warehouse.
Can I substitute or swap items in a meal kit?+
Meal kits are pre-measured to give the best result, but you're welcome to order individual spices and leaves separately if you'd like to customise your own blend.
What is your returns policy?+
Contact us within 7 days of delivery if there's a problem — items must be unused, unopened and in their original sealed packaging to be eligible for a return, and if your order arrives damaged, faulty or incorrect we'll arrange a replacement or refund. Full details are available in our Returns & Refund Policy.
What payment methods do you accept?+
We accept secure card payment via Stripe, including Visa, Mastercard, Apple Pay and Google Pay.